An order is on its way
Help the shopper find the right update.
For ecommerce teams
An AI customer service chatbot for ecommerce.
Give shoppers a useful answer about orders, returns and delivery without making them wait for your support queue.
A familiar problem
The same shopper questions arrive all day.
Where is my order? Can I change it? How do I return it? Your team should be free for the questions that actually need judgement.
A return is starting
Explain the approved next step.
A product question needs a person
Pass it to the right team with context.
Your inbox is closed
Give a useful first answer, not a dead end.
See the core solution
Start with the part built for this work.
Built around your team
Useful support before a ticket ever reaches your team.
It uses the help content and system access you approve. A human still owns exceptions, refunds and sensitive cases.
Answer order-status and delivery questions
Explain approved returns and exchanges
Help shoppers find product or policy information
Collect the details for a support case
Route account, payment or unusual requests
Give your team a concise conversation summary
Works with your day
Works with the tools your team already uses.
Shopify
Gorgias
Zendesk
Intercom
Loop Returns
Klaviyo
Recharge
YotpoThese are examples of ecommerce systems we can assess with you. We confirm the exact data and actions before anything goes live.
| In the everyday work | Without help | With the right AI solution |
|---|---|---|
| Where is my order? | An agent searches for a tracking link and repeats the same answer. | The shopper gets the approved update straight away. |
| A return request | It sits in the queue until a person is free. | The chatbot explains the rules and captures the right details. |
| A tricky issue | The customer restarts the story with another agent. | The right person gets the context from the conversation. |
| After hours | The shopper leaves without an answer. | They can still get help with the routine questions you approve. |
Questions teams ask
A few things worth knowing.
Can it look up an order?+
Yes, where the approved store and support systems allow it. We agree exactly what it can show before launch.
Can it approve refunds?+
You decide the boundaries. It can explain policy and collect details, while refunds and exceptions stay with your team.
Will it know our products?+
It is set up using the product, help-centre and policy information you approve.
Can we start with just a few questions?+
Yes. A focused start with delivery, returns and common product questions is often the best way to begin.
Contact Us
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See also
Other work we can take off your plate.
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