Veterinary clinic team handling appointment calls

For veterinary clinics

An AI receptionist for veterinary clinics.

An AI receptionist that captures pet-owner calls while your team is caring for animals in the clinic.

You choose what it can say, capture and pass to a person.

A familiar problem

The phone rings while the consult room needs you.

A pet owner needs an appointment. Another has a question about a visit. Your front desk is already helping someone with a nervous animal.

A pet owner wants to book

Give them a clear first step.

A visit needs moving

Handle the routine change within your rules.

A caller asks about arrival

Share the clinic details you approve.

A call is urgent

Send it to your team the way you decide.

Built around your team

The routine calls. Your clinic’s rules.

It covers the reception work you approve and hands over the calls that need a veterinary professional.

Answer hours, location and parking questions
Capture new-patient enquiries
Book or move approved appointment types
Share approved arrival information
Route urgent calls to your team
Leave a useful call summary

Works with your day

Works with the day you already have.

The Squirrel
ezyVet logo
ezyVet
AVImark logo
AVImark
Cornerstone logo
Cornerstone
IDEXX Neo logo
IDEXX Neo
Digitail logo
Digitail
PetDesk logo
PetDesk
Vetspire logo
Vetspire
Shepherd logo
Shepherd

Start with the tools your team already uses.

We check your system of record, calendar and handoff method before anything is built. Nothing is assumed.

ezyVet
AVImark
Cornerstone
IDEXX Neo
Digitail
PetDesk
Vetspire
Shepherd

Use this as a guide to the veterinary systems we can assess with you; compatibility is confirmed before work begins.

At a busy teamWithout helpWith an AI receptionist
A new pet owner callsThey reach voicemail while they are trying to book.They receive a helpful first response.
A visit needs movingYour desk returns the call between consults.It handles the routine request within your rules.
A caller needs urgent helpThe message may arrive without the right context.It follows your approved handoff path.
The clinic is closedThe caller gets voicemail.It captures the approved call types and details.
The desk is busyCalls compete with the person standing there.Your team can stay with the person in front of them.

What it costs

See the cost of your call volume.

Use a normal month, not your busiest one. This estimate uses a $0.05 per-minute platform rate.

Monthly call time

750 min

Estimated monthly cost

$37.50

Phone, speech, and model-provider charges are separate and vary by the setup you choose.

A sensible way to start

Begin with the calls your team wants off their plate.

We start with the booking questions and urgent-call handoffs that matter most to your clinic.

1

Day 1

Map the calls

We list the everyday questions, call details and handoffs that matter.

2

Days 2–7

Build the replies

We shape the greeting, approved answers and rules around your way of working.

3

Days 7–10

Test real scenarios

Your team hears the calls and changes anything that does not sound or feel right.

4

Day 11

Deploy

Start with a controlled set of calls, then review what people need next.

Questions teams ask

A few things worth knowing.

Can it give veterinary advice?+

No. It does not give clinical advice. Calls that need a veterinary decision are routed according to rules your clinic approves.

Can it book appointments?+

Yes, for the appointment types and rules your clinic approves.

What happens with urgent calls?+

Your clinic decides the handoff instructions before launch.

Can we approve what it says?+

Yes. You review the greeting, routine answers and handoffs before it answers real calls.

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